Jeggings
FREQUENTLY ASKED QUESTIONS
Yes, we make every effort to ensure that the product images on our website accurately reflect the actual item you will receive. Our team works hard to capture high-quality images that represent the color, style, and details of each product.
However, please note that slight variations in color may occur due to different screen settings or lighting conditions. If you feel that the product you received significantly differs from what was shown in the picture, please contact our customer support team, and we will be happy to assist you.
You can view your sales receipt in the confirmation email you receive after completing your purchase. The email will contain a detailed breakdown of your order, including the items purchased, prices, shipping costs, and any applicable taxes.
If you need to access your receipt later, you can also log in to your account on our website:
1. Go to **My Account**.
2. Click on **Order History**.
3. Select the specific order to view and download your sales receipt.
If you cannot find your sales receipt or have any issues, feel free to reach out to our customer support team for assistance.
To ensure a smooth return or replacement process, we have the following guidelines:
Unboxing Video Requirement:
- Please record an unboxing video when you receive your order. This video should clearly show the package being opened, the product inside, and any issues with the item (such as damage or incorrect product received). This helps us verify and process your return or replacement quickly.
Contact Us on WhatsApp:
- If you encounter any issues or need assistance with your order, please contact us via WhatsApp. Our support team is ready to help with returns, replacements, or any other inquiries.
Product Quality Check:
- We thoroughly inspect and dispatch each product to ensure it meets our quality standards. However, if you still experience any problems, don’t hesitate to reach out, and we’ll assist you accordingly.
Yes, we do our best to restock popular items that are marked as “out of stock.” However, restocking depends on factors such as product demand and availability from our suppliers.
To get updates on restocked items, you can:
1. **Sign Up for Restock Notifications**: On the product page, select the “Notify Me When Available” option and enter your email to receive an alert when the item is back in stock.
2. **Contact Customer Support**: If you’re interested in a specific item, feel free to reach out to our customer support team for information on restocking timelines.
If an item is limited edition or part of a special collection, it may not be restocked, so we encourage purchasing while supplies last.
You can track your order using the tracking link provided in your order confirmation email. Here's how:
1. **Check Your Email**:
- After your order is shipped, you will receive an email with the tracking number and a link to track your shipment.
2. **Log in to Your Account**:
- Visit our website and log in to your account.
- Go to **My Account** and select **Order History**.
- Click on the order you want to track, and you’ll find the tracking details and a link to the courier’s tracking page.
3. **Still Need Help?**:
- If you have trouble tracking your order or need more assistance, feel free to contact our customer support team for help.
We aim to make tracking your package easy and keep you informed every step of the way!